PC Advisor

Maintain Your Computer

My laptop Will Not Start- How To Perform Some Simple Tests

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Simple tests to check a laptop that is not starting

Each of these articles is inspired by phone calls  that I have had.  While I always offer to login remotely or to come to the client’s home to check their computer, I try to give some suggestions first to make sure they haven’t missed something simple.

Warning: As in all repairs, you should only attempt those things that are in your comfort zone.  For example, in the article below, I suggest you check the output of your laptop power supply (aka: the brick). If you don’t have a voltmeter or don’t know how to use one, check with one of your handy neighbors for help.  If you can’t get help or don’t understand or think it is beyond you, then it is time to get professional help.  I can think of two local computer repair stores in my neighborhood that would check out a power supply or fix your dead laptop.  The purpose of this series of articles is to give you some basic skills to check up and repair some simple problems.

Let’s focus on Issue #1 today:  My laptop does not seem to start.  The first thing I want to know is if the computer is getting power.  Check to see if there are any lights on at the front of the computer.  Check to see if the power supply (the black brick that plugs in), is warm.  Plug a lamp into the same circuit as the brick and see if the light goes on.  It could be a blown fuse.  Make sure that the plug is pushed in the socket on the brick.  Try plugging the brick and computer into a circuit in another part of your house or apartment. If you have a voltmeter check to see that the plug that goes into the computer is putting out from 14 to 19.5 volts.  This should be the same number as on the writing on the brick.

So, you’ve established that your power supply is working.  Plug it into the computer.  Next, turn on the computer.  Put your ear on the computer keyboard.  Do you hear any sounds like a motor starting up?  If you do hear it starting up, it could mean that your display is bad.  Try shinning a flashlight at the screen.  If you see a faint graphic or text image, you might need to replace the circuit board (inverter) that supplies power to the backlight.  Time to take it to a professional or if you have mad computer skills you can research how to take your model apart and replace the inverter.

Last Trick: Let’s say the computer does not start, no lights or a few lights come on but you do not hear any sound.  Disconnect the power supply, with the computer closed, turn the computer over on a towel or placemat.  Remove the battery.  Return the computer to its normal position and open.  With no power connected, hold the power button in for 20 seconds.  This discharges some of the components that might keep your computer from starting.  When done, replace the battery and plug the computer back in.  Turn it on.  It worked on my son’s laptop.  Note: on newer computers, the battery is inside the back case.  It usually taxes an experienced pro to get it off.  Good luck.

In summary, I have given you three tips to help check a computer that will not come on.

1) Verify the power supply is working or replace

2) Use a flashlight to check the screen- if you see a faint image it may be the inverter

3) Discharge the computer to restore normal starting.

Backup Protection: Now You Have No Excuse!

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Backup your computer
Dear PC Advisor,

The eight year old computer you fixed last year will not turn on. No lights, no sound, no nothing! I know it is time to get a new one. We did backup the computer last year so I know my pictures are safe. I just want you to check it out.

Cathy in North Penn, PA

Dear Cathy,

I’m glad we backed up the computer because you are right, the computer is dead. Unfortunately you have lost any of the newer pictures that you have placed on your computer since the last backup. Check out backup #1 in the paragraphs below for the easiest backup system I have ever found. Read about the other backup options too!

Backup #1: I have been introducing my clients to the the Clickfree external drive. Plug one of these drives into your computer. It will install and startup a small backup program. It will backup all your documents, pictures and Outlook email files to the external drive. Next time you use the program, it will backup only the changes. I tested the restore feature of Clickfree by restoring the data from my master computer to an older computer and it worked perfectly! Clickfree has my vote and I use it once a week. There is even a version which can backup more than one computer on the same backup drive.

Backup #2: Backup the entire operating system using Image software. An image is a snapshop picture of your computer taken at the present time. The image includes the operating system and all the software installed on the computer as well as the data. Generally a restored image can only work on the computer on which it was created. Windows 7 comes with imaging software or you can get open source version or purchase software from a store (Acronis and others). The only one I have used and swear by is Acronis True Image. I suggest to my clients that I log into their computer periodically and perform an Acronis Update. The first time you use the software it takes about 15 minutes to setup including the installation time. Plan to leave your computer alone during the backup time which may take up to 2 hours for an older machine.

Backup 3: Backup important files and have access to them through the cloud. I use Dropbox. It allows me to easily upload files to the cloud and retrieve them on other computers. I backup my Quickbooks and the prep files for the websites I am actively working on. When I save my files to the dropbox folder, I am actually saving files both to my computer and to the cloud.

In summary I have presented three different backup options including Clickfree for all your documents and pictures, Acronis to image your computer to backup the Operating System and all files, and Dropbox to backup individual files to share between computers. If you had to do only one, I would say Clickfree!